Oversee the management and profitable growth of a mid-to-large-sized retail banking office (deposits of $75 million or greater). The manager will have primary oversight of the branch personnel including all sales efforts and daily operations while ensuring superior customer service levels.
Essential Duties and Responsibilities:
- Responsible for the overall management of a mid-to-large-sized retail banking office. Proactively guides the sales activities of the assistant manager and branch staff toward the achievement of their sales objectives and branch goals. The manager will conduct regular coaching and staff development meetings to support the branch’s goals and meet customer service expectations.
- With a focus on building commercial relationships, conduct business development activities, including phone solicitations and site visits to the Bank’s customers and prospects. Some of these calls and meetings will be in conjunction with members of the Bank’s commercial lending team.
- Help promote the Bank’s community development efforts by joining/participating in community and civic organizations that promote good will and generate new business, particularly in the area of Small Business Lending and Deposit Growth.
- Direct, coordinate, and monitor activities to ensure compliance with branch policies, procedures, and practices concerning customer service standards, account production, deposit growth, and other applicable goals.
- Work in conjunction with the Retail Administrator to ensure the following:
- The branch is adequately staffed with properly trained personnel.
- Decisions involving branch employees regarding employment, performance ratings, transfers and terminations are reviewed and done in a timely manner.
- Assist in resolving personnel problems, particularly those of a more complex nature.
- Guiding and advising the staff members in the more complex phases of work.
- Coordinating branch activities with other departments of the bank, when necessary.
- Authorize financial transactions executed by branch personnel.
- Promotes the image of the bank by participating in community related and civic activities.
- Comply with all applicable laws, regulations and company policies as stated in Bank’s Code of Conduct.
Job Qualifications:
- High school diploma or equivalent.
- College degree in Business, Finance or Related field preferred.
- 5 or more years experience in banking environment; retail customer service experience.
- Previous experience in a sales and service culture preferred.
- Familiarity with bank operating policies and procedures, and Deposit/Lending regulations (state and federal).
- Must be detail oriented, computer literate; possess strong organizational and interpersonal skills, as well as verbal and written communication skills.
- Ability to interact within all levels of the Bank. Must be a team player.
- Ability to effectively communicate information and respond to questions in person and small group situations with customers, and employees of the organization.
Physical Demands/Conditions:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and expectations.
General Office environment. Light to moderate lifting of files and/or boxes when necessary.
These functions are subject to change and will be updated when necessary.
If you possess the required qualifications and would like to be part of our team, please apply online or mail to:
Haverhill Bank
Human Resources
180 Merrimack Street, P.O. Box 1656
Haverhill, MA 01831-2356