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Fraud & Security

At Haverhill Bank, our customers’ privacy and security are our main priorities. We have implemented strict security policies and procedures to protect your accounts and personal and business information, but this is just a start. Securing your information is a combined effort on both our part and yours, which is why we have created this Security page. Here you will find up-to-date information on the latest scams as well as products and features that will help secure your information and tech tips for protecting your devices and, most importantly, you and your business. Be sure to check back often!

Scam Examples

These are a few examples of common scams

  • My Caller ID showed my Bank, Comcast or the IRS , (or any other business number):
    The caller introduces themselves as being from the business on the caller ID and tells you that someone in another country applied for a credit card in your name. They ask personal questions to collect information about you. Oftentimes they will provide some identifying information to gain your trust and will provide a phone number for you to call back that is not the published number of the Company or Business– this is a fake number belonging to the fraudster. When in doubt, hang up and call the regular business number on your statement or bill.
  • A family member in trouble:
    The distraught person on the other end sounds like a distressed version of your son, daughter or other family member claiming to be in an accident or some other urgent situation such as being arrested. They provide you with a phone number to call. Sometimes a fake lawyer or other important person will follow-up with you asking you to transfer funds. They will claim to need the money to have the family member released from jail or for medical care.
  • Gift card purchases:
    A pop-up ad has a great deal on a product for sale. When you text or call the number, they ask you to purchase gift cards and send them for payment.
  • A stranger texts or calls:
    A text or call comes in with a generic greeting or the caller asks for someone else. If you indicate they have the wrong number, the fraudster could strike up a conversation and then attempt to gather personal information. This is a scam and they are trying to get personal information about you to commit fraud or they will ask you for money at some point in the future.

Remember: If you ever receive a suspicious call from “Haverhill Bank”, hang up and call your local branch or our main number (978-374-0161). If the call is legitimate, they will reconnect you to the appropriate team member or department trying to reach you.

Federal Trade Commission Website

The above links will open a new window for the Federal Trade Commission Website for up to date information and reporting tools.

Links are not managed or monitored by Haverhill Bank. Site and content are solely managed by the government and its regulators.

Identity Theft

The above links will open a new window for the Federal Trade Commission Website for Identity Theft for up to date information and reporting tools.

Links are not managed or monitored by Haverhill Bank. Site and content are solely managed by the government and its regulators.

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