Alerts

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FAQs

How do I set up an alert?

Desktop Users
Click on your name in the upper right side of your screen, “My Profile”, “Manage My Alerts”, and then “My Alerts”, below the disclaimer are any alerts currently active and how you want to be alerted. Just below that is the “Add Notification” subscription where you can set up a new alert.

Mobile App Users
Click on the person icon in the upper right side of your screen, “My Profile”, “Manage My Alerts”, and then “My Alerts”, below the disclaimer are any alerts currently active and how you want to be alerted. Just below that is the “Add Notification” subscription where you can set up a new alert.

Can I send an alert to a different email address?

While all alerts must be sent to your primary email address within online banking, you do have the option to add up to two additional email addresses and/or phone numbers to which the alerts will also be sent.

Can I set up a notification to alert me of specific transactions on my account?

Yes, you can set up many kinds of alerts such as balance notifications, account activity, certain types of transactions, loan due dates and more! All alerts will be sent to your primary email address that you have entered into the Online Banking system.

When will the alert be sent?

Alerts are sent immediately! Receipt of each alert may be delayed or prevented by factor(s) affecting your internet or email service provider, and such other relevant entities.

Is there any cost to setting up an alert on my account?

No, setting up and sending alerts in Online Banking are free!

Data and/or messaging fees from your mobile carrier may apply. Establishing and managing alerts are the responsibility of the account holder/owner user. This service helps you, the account holder/owner user, to monitor your account(s) activities for potential unauthorized access. Haverhill Bank does not guarantee that alerts will be sent in real time and may be delayed depending on the service area of your mobile device.