Can I order a replacement debit card online?
If your current debit card has been damaged, you can order a replacement card online. Please note that a fee may apply. Refer to Haverhill Bank’s Consumer Banking Schedule of Charges for further information.
Desktop/PC Users
To order a replacement debit card with the same card number and PIN as your current card, select the Banking Service Center module. Within the Service Center module, in the Electronic Services/Card Services category, click on “Replace an ATM/Debit Card." Your card will be ordered within one business day from when Haverhill Bank receives your secure form request.
Mobile App Users
Select Banking Services from the menu then click on the Secure Forms link. Select "Debit Card Replacement Request" and select the account associated with the card that needs to be replaced. Your card will be ordered within one business day from when Haverhill Bank receives your secure form request.
If your debit card has been lost or stolen, please call Customer Service at (978) 374-0161.
What does Debit Card Manager do?
If your debit card is lost, misplaced or stolen, you can deactivate your card within online banking! If you have deactivated your card because it was misplaced and you later find your card, you can select the “Reactivate” button to activate the card and begin using the card immediately.
Desktop/PC Users
You can deactivate your card by going to the Banking Service Center module and clicking the “Deactivate/Reactivate My Card” link in the Electronic Services section, then select “Deactivate” next to the appropriate card listed.
Mobile App Users
You can deactivate your card by selecting Banking Services from the menu and clicking the "Deactivate/Reactivate My Card" link, then select "Deactivate" next to the appropriate card listed.
*Please note that you must report a stolen card or any unauthorized transactions that post to your account to Haverhill Bank by calling Customer Service at (978) 374-0161.
Can I order a new debit card online?
If you do not currently have a Haverhill Bank debit card, you can order one online.
Desktop/PC Users
Within the Banking Service Center module, in the Electronic Services category, click on “Apply for a New ATM/Debit Card.” Your card will be ordered within one business day from when Haverhill Bank receives your secure form request.
Mobile App Users
Select Banking Services from the menu then click on the Secure Forms link. Select "Debit/ATM Card Application" and select the account(s) you'd like the card applied to. Your card will be ordered within one business day from when Haverhill Bank receives your secure form request.
What is a Travel Notification and how can I set that up?
Your debit card activity is continuously monitored for unusual activity, and when activity that is outside of your normal spending is recognized, your card may be blocked. By setting up a travel notification, Haverhill Bank is aware that your debit card activity may be different than your usual activity and will monitor your activity with this in mind.
Desktop/PC Users
To set up a Travel Notification, select the Service Center module, then in the Electronic Services section select “Notify the Bank of My Travel Plans.” Within the secure forms, you can choose to set up a Travel Notification. Please be sure to submit your Travel Notification at least 48 hours before your departure when possible to ensure receipt of the request.
Mobile App Users
To set up a Travel Notification, select Mobile Services on the menu, then select the Secure Forms link. Within Secure Forms, select Travel Notification and fill out the appropriate information. Please be sure to submit your Travel Notification at least 48 hours before your departure when possible to ensure receipt of the request.