Debit Card Manager

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FAQs

Can I order a replacement debit card online?

If your current debit card has been damaged, you can order a replacement card online. Please note that a fee may apply. Refer to Haverhill Bank’s Consumer Banking Schedule of Charges for further information.

Desktop Users
To order a replacement debit card with the same pin as your current card, click on your name in the upper right side of your screen, “Banking Services”, select “Secure Forms”, and then “Debit Card Replacement Request Form”. Select your preferred method of contact, the account associated with the card being replaced, and the reason for the replacement. Your card will be ordered within one business day from when Haverhill Bank receives your secure form request.

Mobile Users
To order a replacement debit card with the same pin as your current card, click on the person icon in the upper right side of your screen, “Banking Services”, select “Secure Forms”, and then “Debit Card Replacement Request Form”. Select your preferred method of contact, the account associated with the card being replaced, and the reason for the replacement. Your card will be ordered within one business day from when Haverhill Bank receives your secure form request.

If your debit card has been lost or stolen, please call Customer Service at (978) 374-0161.

What does Debit Card Manager do?

If your debit card is lost, misplaced or stolen, you can deactivate your card within online banking! If you have deactivated your card because it was misplaced and you later find your card, you can select the “Reactivate” button to activate the card and begin using the card immediately.

Desktop Users
Click on your name in the upper right side of your screen, “Banking Services”, and then “Deactivate / Reactivate My Card”.

Mobile Users
Click on the person icon in the upper right side of your screen, “Banking Services”, and then “Deactivate / Reactivate My Card”.

*Please note that you must report a stolen card or any unauthorized transactions that post to your account to Haverhill Bank by calling Customer Service at (978) 374-0161.

Can I order a new debit card online?

If you do not currently have a Haverhill Bank debit card, you can order one online.

Desktop/PC Users
Click on your name in the upper right side of your screen, “Banking Services”, select “Secure Forms”, and then select “Debit / ATM Card Application”. Verify the name to appear on the debit card, select the primary account for “Debit”, “ATM” and “Point of Sale” transactions and add a secondary account for ATM access only. Your card will be ordered within one business day from when Haverhill Bank receives your secure form request.

Mobile App Users
Click on the person icon in the upper right side of your screen, “Banking Services”, select “Secure Forms”, and then select “Debit / ATM Card Application”. Verify the name to appear on the debit card, select the primary account for “Debit”, “ATM” and “Point of Sale” transactions and add a secondary account for ATM access only. Your card will be ordered within one business day from when Haverhill Bank receives your secure form request.

What is a Travel Notification and how can I set that up?

Your debit card activity is continuously monitored for unusual activity, and when activity that is outside of your normal spending is recognized, your card may be blocked. By setting up a travel notification, Haverhill Bank is aware that your debit card activity may be different than your usual activity and will monitor your activity with this in mind. Desktop/PC Users Click on your name in the upper right side of your screen, “Banking Services”, select “Secure Forms”, and then select “Travel Notification”. Put in your card number, travel start date and end date and trip destination. Be as specific as possible with the destinations. For example, list specific countries instead of Europe. Please be sure to submit your Travel Notification at least 48 hours before your departure when possible to ensure receipt of the request. Mobile App Users Click on the person icon in the upper right side of your screen, “Banking Services”, select “Secure Forms”, and then select “Travel Notification”. Put in your card number, travel start date and end date and trip destination. Be as specific as possible with the destinations. For example, list specific countries instead of Europe. Please be sure to submit your Travel Notification at least 48 hours before your departure when possible to ensure receipt of the request.