How can I re-order checks?
Check re-orders can be placed online* or by calling (978) 374-0161 to speak with a Customer Service Representative at one of our conveniently located branches. Please visit or call for your first order of checks.
*Note: Site will open in a new window.
Can I customize the information that displays on my Accounts Summary screen?
Yes, to customize your Accounts Summary screen, simply click in the right hand corner of the box you would like to move and drag it and drop it to where you would like it to display. You can also click on the arrow in the left corner of the box to close or minimize a section. Please note that you cannot move the “Deposits” or the “Loans” sections.
What transactions are displayed in the Recent Transactions section of my Accounts Summary screen?
The most recent transactions from all of your accounts are filtered to the Recent Transactions section of your Accounts Summary screen. To view transactions for a specific account, click on that account in the Accounts Summary screen to view the Account Activity screen for that account only.
Can I see pending items?
Yes, to view your pending items via a desktop computer or within the mobile app, click on the account in the Accounts Summary screen to view the Account Activity screen. You will see a “Pending Transactions” category. These may include recent purchases using your debit card that have not yet been withdrawn from your account or they could be pending direct deposits or direct debits. Select the account you wish to see the pending transactions for using the drop down available.
Am I able to see my full account number?
For security purposes, only the last four digits of your account number are displayed. If you need your full account number, please send a message to Customer Service using the secure message feature within Online Banking.
What is the maximum amount of history to display?
Your accounts will display up to 365 days of history.
How can I see my account history?
For both online banking via desktop and via the mobile app, within the Accounts Summary screen, click on the account you would like to view history for. Within the account history section of this screen, you can adjust your search criteria to inquire on specific information or you can just click on the “Search” button to use the default search criteria. You can also see your most recent transaction history for all accounts right on the Accounts Summary page.
How can I print my account history?
When in the Account Activity screen, click the “Printer Friendly” link to open a new window that you can print using your Internet browser.*
How can I change my User ID?
Desktop Users
Select the Profile module, choose the Service Center tab and choose the Change User ID option.
Mobile App Users
Select My Profile within the Mobile Services module, then choose Change User ID.
How can I change my password?
Desktop Users
Select the Banking Service Center tab and choose the Change Password link under Security Information in the My Profile section.
Mobile App Users
Select My Profile within the Banking Services module, then choose Change Password
How can I change my security information?
Desktop Users
Select the Profile module, choose the Service Center tab and choose the Change Security Information option.
Mobile App Users
Select My Profile within the Mobile Services module, then choose Change Security Information.
How do I add or change an account nickname?*
To add or change an account nickname, click on the account within the Accounts Summary screen. From the Account Activity Screen, select the “Change” option from within the account nickname section on the left-hand side of the screen.
Can I change my email address in Online Banking?
Yes, you are able to change your email address in Online Banking.
Desktop Users?
Select the Profile module, choose the Service Center tab and choose the Change Email Address option.
Mobile App Users
Select My Profile within the Mobile Services module, then choose Change Email Address.
Can I change my Address in Online Banking?
Yes, you are able to change your address in Online Banking.
Desktop Users
Select the Service Center module, then choose the Change Address option in the My Profile category.
Mobile App Users
Select My Profile within the Mobile Services module, then choose Change Address.
How do I change my Phone Number in Online Banking?
Desktop Users
Select the Profile module, choose the Service Center tab and choose the Change Phone Number option.
Mobile App Users
Select My Profile within the Mobile Services module, then choose Change Phone Number.
How do I send a secure message to Haverhill Bank?
To send a secure message to Customer Service via a desktop computer or using the mobile app, select the profile module and choose the “Messages“ tab. From this screen you can send a secure, private message to our Customer Service Center and read and respond to messages that were sent to you.
*Desktop users only.