FAQs

Online Banking General Questions

To customize your Accounts Summary screen, click on “Edit Accounts View” at the top of the accounts list.

To view transactions for a specific account, click on that account in the Accounts Summary screen to view the Account Activity screen for that account only.

Yes, to view your pending items via a desktop computer or within the mobile app, click on the account in the Accounts Summary screen to view the Account Activity screen. You will see a “Pending Transactions” category. These may include recent purchases using your debit card that have not yet been withdrawn from your account or they could be pending direct deposits or direct debits. Select the account you wish to see the pending transactions for using the drop down available.

For security purposes, only the last four digits of your account number are displayed. If you need your full account number, please send a message to Customer Service using the secure message feature within Online Banking.

Your accounts will display up to 365 days of history.

For both online banking via desktop and via the mobile app, within the Accounts Summary screen, click on the account you would like to view history for. Within the account history section of this screen, you can adjust your search criteria to inquire on specific information or you can just click on the “Search” button to use the default search criteria.

Desktop Users
Click on your name at the top of the page and then “My profile”.

Mobile App Users
Click on the person icon at the top of the screen and then “My profile”.

Desktop Users
Click on your name at the top of the page and then “My profile”.

Mobile App Users
Click on the person icon at the top of the screen and then “My profile”.

Desktop Users
Click on your name at the top of the page and then “My profile”.

Mobile App Users
Click on the person icon at the top of the screen and then “My profile”.

Desktop Users
Click on the account you would like to add or change the nickname for on the account summary page, then click “details” on the right.

Mobile App Users
Click on the account you would like to add or change the nickname for on the account summary screen, then click “details” under the available balance at the top.

Yes, you are able to change your email address in Online Banking.

Desktop Users?
Click on your name at the top of the page then “My profile”.

Mobile App Users
Click on the person icon at the top of the screen and then “My profile”.

Yes, you are able to change your address in Online Banking.

Desktop Users
Click on your name at the top of the page and then “My profile”.

Mobile App Users
Click on the person icon at the top of the page and then “My profile”.

Desktop Users
Click on your name at the top of the page and then “My profile”.

Mobile App Users
Click on the person icon at the top of the screen and then “My profile”.

Desktop Users
Click on your name at the top of the page and then “Contact us” and then “Secure messages and attachments”.

Mobile App Users
Click on the person icon at the top of the screen and then “Contact us” and then “Secure messages and attachments”.

*Desktop users only.

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