You will need to allow third party cookies in order to access bill pay, which can be done in your browser’s Internet Options or Internet Settings tab. If you’d prefer not to allow all cookies, you will have to allow first party cookies, disable third party cookies and add https://rxp3.checkfreeweb.com to your list of trusted websites. This will allow you to access the Online Bill Pay system.
If you receive a message that says “Bill Pay is not available”, please check to make sure that we have the most up-to-date home phone and/or email address on file. You may verify this information by accessing the “Service Center” tab within Online Banking. If after verifying your information you continue to receive an error message, please contact Customer Service by calling (978) 374-0161.
To help safeguard you against fraud, every payment is evaluated to ensure that it is within your normal behavior, as well as within the normal behavior for that biller/payee. If we have any questions regarding any of your payments, the payment may be held for 48 hours while we try to contact you for verification. If we are unable to contact you, the payment may be canceled.
Desktop Users
Click on “Pay My Bills” under the Haverhill Bank logo then click the “Add Biller” button. Type in the name of the payee as you type if it is a payee in the system it will display below and you can select it and then click “Next”. Fill in the account number and you can assign a nickname to the payee if you want and then click “Add”.
Mobile App Users
Click on the three lines to the left of the Haverhill Bank logo and select “Pay My Bills” then click the “Add Biller” button. Type in the name of the payee as you type if it is a payee in the system it will display below and you can select it and then click “Next”. Fill in the account number and you can assign a nickname to the payee if you want and then click “Add”.
When adding a major biller/payee, the information has already been identified by the Online Bill Pay system, therefore all you need to do is enter your account information. For smaller and/or local businesses, the biller/payee information may not be readily available. In these cases, you may need to enter more information about the business such as mailing address and phone number.
Typically the cutoff time is 10:00 PM, however some billers have a cutoff time prior to 10:00 PM. In most cases, an electronic payment due tomorrow can be scheduled up until 10:00 PM tonight. Please verify cutoff times with your biller prior to scheduling payments.
Select the Pay My Bills module. You can set up recurring payments by selecting the “AutoPay” link under the applicable payee in the Payment Center. Set up the bill payment information and choose the frequency that applies to how often you want the payment to be sent and the duration of the AutoPay, then click the “Start Sending Payments” button to confirm.
Yes, as long as the payment is listed as “Scheduled” and has not already been processed. You can review your payments in the Recent Activity section, click on the “Payee”, and then “Cancel Payment”.
Stop payments may only be placed on certain types of bill payment items. To find out if an item is eligible or to place a stop payment on a bill payment item, contact Customer Service at (978) 374-0161.
The method of payment is determined by the biller/payee. Some biller/payees may also set certain dollar limits to determine which payments are sent electronically and which are sent by check. This means that your payment could be sent electronically and, other times, a payment to that same biller/payee could be sent via check. The system will also send more check payments out initially while it establishes your normal behavior.
Yes, our online banking system is compatible with Quicken/Quickbooks.
Often, only the biller/payee name and account number are required, although some do require an additional field for validation, such as ZIP or phone number.
If you do not have enough money in your account on the “Deliver By ” date, the payment will still be sent to the biller/payee, and you could receive an insufficient funds charge (as disclosed in our Schedule of Charges). We will try to collect payment a second time within 24-48 hours. If at that time you still do not have sufficient funds, a second insufficient funds charge may be assessed. At times, we may work with the biller/payee to try and reverse the payment. If the payment cannot be reversed, we will contact you directly to satisfy your outstanding balance. Your access to Online Bill Pay may also be restricted for payments resulting in insufficient funds
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